OptiCore Pro Refund Policy

This policy applies to OptiCore Pro orders placed through the official checkout reached from opticorepros.com. It does not apply to purchases made through any marketplace, reseller or third-party listing, which are governed by whatever policy that seller operates.

Opticorepros is the USA Authorized OptiCore Pro Retailer and is a retailer. Payment is taken by the seller on its own checkout, and refunds are issued by the same party that took the payment. Returns are received at PO Box 12730, Ogden, UT 84404, USA.

The label is distributed by Opti Core Pro, PO Box 12730, Ogden, UT 84404. Where this policy and the seller's own published terms differ in wording, the seller's terms govern the contract and this page is a plain-English statement of them.

Seven terms, defined once so the clauses below read the same way to everyone.

Two of those definitions do most of the work. The shipping date decides whether a claim falls inside the period, and the order ID is what connects a returned parcel to a payment.

The distinction between the seller and this desk matters for one practical reason: a refund is issued by the party that took the money, and that is not this website.

• Length of the period. 60 days.
• Commencement. The period begins on the date the order is shipped, evidenced by the shipping confirmation and tracking number issued to the buyer.
• Initiation. A claim is initiated by contacting the order desk within the period, quoting the order ID. Contact details are +1 (877) 257-0710 and [email protected].
• Condition of goods. Opened bottles are accepted. The policy does not require unopened packaging.
• Authorisation. Goods should not be returned before a return authorisation and return address have been issued.
• Identification. Returned parcels must contain the buyer's full name, email address and order ID.
• Carriage. Return carriage is at the buyer's expense unless the goods shipped were not the goods ordered. A tracked service is required in practice, because an untracked parcel cannot be evidenced.
• Processing. Three to five business days from receipt of the returned goods.
• Settlement. A further five to ten days for the credit to appear on the original payment method, subject to the buyer's card issuer.

• Step one, notification. The buyer notifies the order desk within the period, quoting the order ID. Notification is what fixes the claim as timely; the goods themselves may travel afterwards.
• Step two, authorisation. The desk issues a return authorisation and a return address. Goods dispatched before this exists may be refused on arrival and the consequences of a refusal fall on the sender.
• Step three, identification. The buyer encloses full name, email address and order ID with the goods. Goods that cannot be identified cannot be matched to a payment and no refund can be issued against them.
• Step four, dispatch. The buyer sends the goods by a tracked service at the buyer's expense, and retains the tracking reference until settlement rather than until delivery.
• Step five, settlement. The seller processes the claim within three to five business days of receiving the goods. The credit then reaches the original payment method within a further five to ten days, subject to the buyer's card issuer.

Steps one and three are the two that decide most claims. A claim opened on the telephone on day fifty-eight remains timely even if the carton is still in a hallway on day sixty-two, and a carton that arrives carrying no name has to wait for somebody to work out where it came from.

Where this procedure and the seller's own published terms differ in wording, the seller's terms govern the contract.

An order can be changed only while it is still with the fulfilment house, and the route is the order desk rather than an account page, because a one-time purchase creates no account.

Ring +1 (877) 257-0710 with the order ID as soon as you know. An address correction, a change of pack size and an outright cancellation are all straightforward before a tracking number exists, and impossible afterwards.

Once a tracking number has been issued the parcel has to complete its journey. From that point the refund period is the mechanism rather than a cancellation, and the steps are the ones set out above.

A parcel refused at the door and returned to sender is not the same as a cancellation. It is worth ringing rather than assuming, because an unannounced return follows the same rules as any other and still has to be matched to an order.

• A refund is a return of the purchase price. It is not compensation for any other loss, and nothing in this policy creates a warranty about the product's effect.
• Claims initiated after the period has expired are outside the policy. The period runs from the shipping date and is not extended by transit time.
• Goods returned without an authorisation may be refused by the fulfilment address, in which case the parcel returns to the sender at the sender's cost.
• Parcels containing no identification cannot be matched to an order and cannot be refunded until they are.
• Return carriage is not refunded except where the goods shipped were not the goods ordered.
• This policy does not affect any statutory right a buyer has under the law of their own jurisdiction.

Five items. Gathering them before contacting the desk turns a long exchange into a short one.

Two of those five are worth noting on the day they arrive rather than looked for later. The shipping date decides whether a claim is inside the period at all, and the order ID is asked for on every contact.

For anything about the bottle rather than the parcel, the lot code is the useful reference. The batch page explains what it identifies and what it does not.

A refund claim necessarily involves some personal data: the name on the order, the email address used at the checkout, the delivery address and the order ID. All four are held by the seller, which took the payment and holds the order record.

This website holds none of them. opticorepros.com is a set of static files, it operates no account system, it takes no payment and it runs no form that transmits anything. The privacy page sets out what that means in detail.

A request to see, correct or delete data held about an order therefore goes to the order desk at [email protected] rather than to the website address, which can only answer questions about the pages themselves.

One practical note: keep the slip inside a returned box to the three items asked for. There is no reason to include a card number, a date of birth or anything else, and a parcel is not a secure channel.