Guarantee and refunds

Does OptiCore Pro Have A Money-Back Guarantee? Refund Steps And Limits

By OptiCore Pro Team · Medically reviewed by Dr. Ashley Ott, OD, Optometrist · Reviewed October 16, 2026 · Last updated October 16, 2026 · 8 min read

Does OptiCore Pro have a money-back guarantee?

Yes. The OptiCore Pro money back guarantee, also searched as the "opticore pro 60 day guarantee", lasts 60 days. It covers every pack size bought through the official checkout, and a sealed pack is not required, so you can claim with opened bottles. The seller publishes the terms on its pack cards, in its terms and in its return policy, and the three agree.

One caution before we go on. A money-back mark is printed on the pack as a seal, and the seal gives no time limit and no conditions. The policy behind it has both. Always read the policy, not the picture.

What are the nine terms of the OptiCore Pro guarantee?

The row that decides most claims is the second one. A 60-day window counted from shipping is shorter in practice than one counted from delivery, because transit time comes out of it. Write down the shipping date from the tracking email, count forward 60 days, and put that date where you cannot miss it.

How do you claim an OptiCore Pro refund, step by step?

1. Start before day 60. The claim has to start inside the window. The parcel does not have to arrive inside it.
2. Get a return authorisation first. Nothing should be posted until the order desk issues one, and you should get the return address in writing. A parcel nobody expects at a PO box can be refused.
3. Add a slip to the box. Write your full name, email and order ID on it. This is how bottles are matched to a payment.
4. Post it tracked, at your own cost. Keep the tracking number until the money appears, not until the parcel is delivered.
5. Wait through two queues. The desk takes three to five business days, and your bank then takes five to ten. About three weeks end to end is normal.

Can you cancel an OptiCore Pro order?

A search for "opticore pro cancel order" has two answers, depending on timing. First, there is no subscription. Every pack is a single payment, so there is nothing recurring to cancel. Second, a cancellation before the parcel ships is an order change, and order changes go to the order desk, not to the website email. The site says an address can be changed only before the parcel ships, by ringing the desk. A published rule for cancelling an order before it ships is not on the pages we use, so ask the order desk as soon as you can, with your order ID in hand. After shipping, the route is the refund claim above.

Which desk handles refunds?

The order desk. The website email, [email protected], handles pages, corrections, privacy and press. It has no view of orders, cannot trace a parcel and cannot open a refund. Writing to it about a refund is the commonest way to lose a few days. The order ID is at the top of your confirmation email, and the desk asks for it first on every call.

What are the common mistakes that stall a refund?

• Posting the bottles back without a return authorisation.
• Leaving your name and order ID out of the box.
• Counting 60 days from delivery. A claim started on day 62 because the parcel took five days to arrive is outside the window.
• Posting without a tracking number, so arrival cannot be shown.
• Writing to the website email instead of the order desk.

When should you decide?

Around day 55. That leaves about five days to call, get the authorisation, pack the bottles and post them. Deciding on day 59 is where people come unstuck. Starting early costs nothing, because an authorisation you do not use is not a commitment. If you bought three or six bottles, the arithmetic is different. Ninety or 180 days of capsules against a 60-day window means the decision arrives with most of the supply still in the cupboard.

What is the guarantee not?

It is a purchase policy. It buys you time to decide whether you want the product. It says nothing about eyesight, about whether the formula works, or about what to expect. It is also not a promise that 60 days is long enough to learn anything about eye health. Cochrane's review of antioxidant supplements and a survey of thirty-five years of eye research both speak of results measured over years. The seller's own page asks buyers to allow 180 to 210 days, and that figure sits awkwardly beside a 60-day window.

What the window is good for is practical. Does the capsule suit you, does the habit stick, and did you notice anything? Two bottles give you 60 capsules, so the pack and the window run out together.

Does the guarantee apply to marketplace orders?

No. The 60-day window applies to orders through the official checkout. A marketplace platform has its own policy, which is often shorter and often excludes opened bottles. The order desk cannot look up an order it did not take.

Frequently asked questions

Our view

The OptiCore Pro guarantee is clear and fair, and its main weakness is timing. Counting from the shipping date is the least generous of the three possible start dates, and a larger pack does not extend it. The terms are written down in three places that agree, and they cover opened bottles, which many guarantees do not.

Our advice is to treat the guarantee as a tool and manage it. Write down the shipping date, set a reminder for day 55, and decide with a few days to spare. If you have doubts about whether a supplement suits you at all, ask a doctor before ordering, not after.

Sources named on this site: the 2023 Cochrane review.

Read next: The guarantee page · The refund policy · Shipping and tracking

Last updated October 16, 2026